Support like never before.
Sure, we still welcome your calls but we now provide an online service desk that helps you to manage incidents, assets, and more. That’s even greater access for you.
This self-service support portal allows you to create tickets and track any bugs, support incidents, or feature requests right from the web via tablet or phone. Not only does this streamline communication between you and our support team, but it also allows us to integrate issue resolution and feature requests into our change management process for new product development.
The Clearion online service features a knowledge base that automatically makes recommendations based on your entries with links to articles, white papers, previous issue resolutions, etc. and provides a portal to securely store your assets and customer-specific documents (e.g., project plans).